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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Sampriti Dasgupta
11/11/2020
Business Operations Analyst II, Here Technologies
Valuable Metric Techniques Reinforced Practically
“I gained valuable techniques for metric derivation, reinforced by exercises that implemented the knowledge gained during sessions.”
Lean Six Sigma Green Belt
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Dwarkesh Patil
11/11/2020
Business Operations Analyst II, Here Technologies
Effective Metric Derivation Techniques for Project Management
“The course provided effective derivation of metrics for better project management through various tools and techniques.”
Lean Six Sigma Green Belt
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Shaibaz Shaikh
11/11/2020
Business Operations Analyst, Here Technologies
Forecasting Tool Aided Metric Definition
“I expected to understand the relationship between different parameters impacting our metrics and how to define them; I appreciated the forecasting tool, which will aid future project delivery.”
Lean Six Sigma Green Belt
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Hitesh Karkal
11/11/2020
Senior Business Analyst, Here Technologies
Course Helped in Metric Derivation and Process Enhancement
“The course assisted in our metric derivation and enhanced our existing processes through the use of a new simulation tool.”
Lean Six Sigma Green Belt
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Murtuza Rangwala
11/11/2020
Business Operations Manager, Here Technologies
Trainer Enhanced Metric Derivation Skills
“Gained an understanding of various techniques and models for metric derivation and validation, thanks to the trainer’s domain knowledge.”
Lean Six Sigma Green Belt
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Nikita Parkar
11/11/2020
Business Operations Analyst II, Here Technologies
Simulations Aided Correct Metric Definition
“I learned how to define metrics correctly, supported by effective simulations during the course.”
Lean Six Sigma Green Belt
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Ity Kunera
11/11/2020
Business Operations Analyst I, Here Technologies
Improved Metric Derivation through Learning Crystal Ball Tool
“The course facilitated better and improved derivation of metrics, particularly through learning a new tool—Crystal Ball.”
Lean Six Sigma Green Belt
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Rajinder Nagi
11/11/2020
Sapatial Data Specialist II, Here Technologies
Quizzes Helped Forecasting Metrics Amid Variables
“I expected to learn how to forecast metrics when various factors are affecting them; the quiz and practical sessions were helpful.”
Lean Six Sigma Green Belt