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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Ashish Arun Telang
24/07/2019
Associate Manager – Quality, Tech Mahindra
Easy to understand; concepts explained
“The training was easy to understand, and the relevant concepts were explained very well. This clarity was very helpful in grasping the material.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
karpagam babu
24/07/2019
Senior Office Support 1, Gain Credit
Fun Training Made Quality Concepts Understandable
“Understanding quality concepts, tools, and their necessity in a fun manner made this training/workshop very informative and helpful.”
Quality Certified Professional
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Shriram N
24/07/2019
Software Engineer 2, Gain Credit
Instructor’s Systematic Approach Kept Interest High
“The steady and systematic approach of the instructor made for an engaging session that kept participants interested throughout.”
Quality Certified Professional
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Bhavesh Kumar Wakde
24/07/2019
Sr.Manager-Production and Process, Creative Manufacturing Solutions India Private Limited
Broader Perspective on Methodological Business Resolution
“The broader perspective to resolve business issues in a methodological manner was very helpful. This approach ensured a comprehensive understanding of problem-solving techniques.”
Lean Six Sigma Black Belt
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Priyanka
24/07/2019
Gain Credit
Effective Use of Fishbone Diagram Improved Processes
“I learned how to use the Fishbone diagram effectively; it helped categorize our issues/projects properly and improve product quality processes.”
Quality Certified Professional
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Atchaya S
24/07/2019
Devops Engineer II, Gain Credit
Activities and Tools with Well-Structured Material
“The course included activities, statistical tools, and well-defined steps, supported by well-structured course material for clear understanding.”
Quality Certified Professional
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Venkateshwari S
24/07/2019
Senior Analyst, Gain Credit
Interactive Training Exposed More Process Tools
“The content and delivery of training were appropriate and interactive, providing exposure to more tools that can improve process excellence.”
Quality Certified Professional
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SIJIN MOHAN
24/07/2019
SENIOR MANAGER, Wipro
Excellent trainer and content with exceptional methodology
The trainer and the content were excellent. Benchmark offers exceptional training and methodology.
Lean Six Sigma Black Belt