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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Gagandeep Kaur
25/09/2019
Google
Relatable Concepts Influenced Existing Work Processes
“The concepts discussed were relatable to our current DM work streams, influencing our existing work processes.”
Lean Six Sigma Green Belt
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Priyamwada Singh
25/09/2019
Google
VK’s Excellent Session with Engaging Examples and DMAIC Introduction
“The trainer, VK, was excellent in conducting the session and engaging everyone. His use of Google terminology and day-to-day examples was impressive, introducing us to project management and the DMAIC principles.”
Lean Six Sigma Green Belt
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Sayan Dutta
25/09/2019
Google
Effective Illustration of Lean Frameworks and Productivity Tools
“Lean frameworks for business efficiencies, problem-solving tools, and concepts/tools for building productivity across organizations were effectively illustrated through various examples.”
Lean Six Sigma Green Belt
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PRANAV MEHTA
24/09/2019
Google
Apt Training with Trainer Relating to Our Processes and Providing Actionable Ideas
“The training was very apt, and the trainer was able to relate to some extent to our process, giving to some extent, actionable ideas”
Lean Six Sigma Green Belt
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Daniel Fernandes
28/08/2019
Business Operation Analyst, Here Technologies
Basics of Lean Solidified Through Performance Metrics
“Understanding the basics of Lean through performance metrics helped solidify my foundational knowledge in this area.”
Lean Practitioner and Lean Guide
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Dibyashruti Goswami
28/08/2019
Sr Quality Specialist, Here Technologies
Smooth Training Made Lean Easy
“To understand basic lean practicing concepts, the flow of training was smooth and easy to grasp—highly recommend LPLG training!”
Lean Practitioner and Lean Guide
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Nikita Parkar
28/08/2019
Business Analyst Operations I, Here Technologies
Practical Workshops on Lean Principles
“Hands-on knowledge of lean principles was achieved through a practical approach that cascaded knowledge effectively during workshops!”
Lean Practitioner and Lean Guide
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Harish Krishna Acharya
28/08/2019
Business Operation Analyst II, Here Technologies
Effective Teaching of Lean Concepts for Process Improvement
“Continuous process improvement and waste reduction strategies were effectively taught using core Lean concepts.”
Lean Practitioner and Lean Guide