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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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LSSGB Training from Benchmark Was Worth It
“Taking up the LSSGB training from Benchmark was definitely worth it.”
Lean Six Sigma Green Belt
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Sessions were detailed and understandable
“The Sessions were pretty detailed and understandable “
Lean Six Sigma Green Belt
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Benchmark’s Instructor Made Learning Simple and Effective
“It was an enriching experience, usually such concepts are made more complex and delivered however Benchmark’s intructor’s delivery was extremely simple to understand and follow. His timing, examples, the overall delivery of the content, encourement to participate and ensuring to take up every question asked was commendable. I would definitely wish to have him as a trainer if I take further courses with Benchmark. I’m very content with the entire program and would definitely suggest my peers on the same. Thanks for making LSSGB such a pleasurable learning.”
Lean Six Sigma Green Belt
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Trainer connected concepts to business situations
“The way the trainer delivers and connects the real business situations with the concepts was super amazing. Beautifully blending the course and also keeping it within the stipulated time. The entire practice and exercise of conducting such delivery itself shows that how much LSS is practiced in the background at Benchmark. Absolutely worth it! “
Lean Six Sigma Green Belt
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Engaging training; trainer encouraged participation
“The course, content and training in itself was very engaging. Trainer was always encouraging the group to answer the questions and also was very welcome when there were questions asked and never left any question unanswered. This is impressive and the knowledge possessed here will be helpful to apply in the industry. “
Lean Six Sigma Green Belt
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Titus Mehta
01/06/2021
Executive Director, Sower and Seed FZE
Learned New and Refreshed Techniques; Enjoyed DFSS Series
“Learnt a lot of interesting techniques as we as brushed up on a lot of older techniques and tools during this DFSS series by Benchmark and VK. Enjoyed it!”
DFSS Black Belt
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Raghuraj J
01/06/2021
Manager Business Excellence, Terumo Penpol
Deep understanding of DFSS tools
“The course gives a deep understanding of the different tools used for DFSS.”
DFSS Black Belt