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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Effective and Comprehensive Training with Case Studies
“The training was very good and effective, with good case studies in all aspects.”
Lean Six Sigma Green Belt
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Deepthi Prakash
30/11/2021
Manager – Value Stream Improvement, TESCO
Precise content with knowledgeable instructor
“The overall course content is precise, very effective and easy to follow, perfectly complimented with practical examples and usage. The instructor is incredibly knowledgeable and has very good command on the subject and I really liked the teaching methodology.”
Quality Certified Professional
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Zsolt Bárány
30/11/2021
TESCO
Quality comes first
“quality on 1st place”
Quality Certified Professional
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Structured TRIZ Approach Enhanced Learning
“Structured approach to Creative solution through TRIZ. Had a great learning experience working with the team well moderated as usual by Mr VK towards addressing a real problem in the EMS industry.”
Creativity and Innovation Practitioner
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James Bob San Jose Lawless
29/11/2021
Supervising Associate, EY
Enjoyed Module with Team Activity Using TRIZ Matrix
“I enjoyed every bit of this module, especially our team’s activity and brainstorming session to come up with solutions using the TRIZ Matrix.”
Creativity and Innovation Practitioner
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Practical case studies clarified fundamentals
“The course is executed with different types of practical case studies which clears all fundamental concepts. It’s really a great help to all business models and areas. It’s a great and excellent learning experience. VK sir conducted sessions very well with group discussions.”
Creativity and Innovation Practitioner
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Course Was Very Useful with Effective Trainer
“I found the course very useful. The trainer is well-experienced and effective, making the learning process efficient and enjoyable.”
Lean Six Sigma Green Belt
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First Online Course Was Professionally Done and Clear
“This was my first online course with Benchmark. The prerequisites and materials were professionally done and clear. Initially, I had doubts about how the online course would help, but my experience was great in terms of tutor, materials, teaching methods, examples, and practice sessions. More examples to practice on my own would be very helpful. With this positive experience, I definitely prefer this institute to learn and upgrade my skills.”
Lean Six Sigma Green Belt