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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Tammineedi Nirmala Devi
18/07/2021
Good Concepts Delivered; More Field-Specific Examples Desired
“Overall, the concept delivered is good, but as I am in construction management, I expected more examples relevant to my field. However, the crew is a mix of various fields, and the overall delivery and experience are fine.”
Lean Six Sigma Green Belt
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Well-narrated sessions simplified new concepts
“Sessions were well narrated, making it easy to understand new topics and concepts.”
Lean Six Sigma Black Belt
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Strengthen Six Sigma Basics: Highly Recommended Course
“A great course to go for. It will literally strengthen the basic ideas and concepts of Six Sigma, which I feel is really important for understanding the DMAIC methodology. A must-try and recommended course to every new professional in Corporate. Big shoutout to Raman sir for doubt clarification and examples. Thank you, Benchmark, for a wonderful experience.”
Lean Six Sigma Green Belt
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Effective session with helpful, available trainer.
“Very nice session, the trainer was always available for help and clarifies all doubts in detail. I appreciate the support provided.”
Lean Six Sigma Green Belt
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Sivakumar M
18/07/2021
DGM, Agility logistics
Session’s Clarity Aided Understanding of New Topics
“The session was well narrated and it was easy understanding the new topics”
Lean Six Sigma Black Belt
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Gained Confidence in Concepts; Great Learning Journey with Supportive Team
“As a quality associate, I’m a part of the process excellence team in HCL and aware of the terminologies, but after this session, I’m much more confident with the concept part of it. It was a great learning journey. Thanks, Mayank and the whole team for the wonderful support and guidance. Hopefully, we’ll be in touch soon to continue my learning journey with Benchmark. Thank you.”
Lean Six Sigma Green Belt
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Engaging and Informative Lean Learning Experience
“It’s overall a wonderful experience by learning concepts of Lean. Nice explanation by faculty. The sessions were engaging and informative.”
Lean Six Sigma Green Belt
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Interactive Live Sessions with Individual Attention and Effective Communication
“The trainings were giving individual attention, and the live session was very interactive. I loved the way the communication was handled by the team.”
Lean Six Sigma Green Belt