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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Excellent Mentors and Course Literature Provided
“Excellent mentors and very good literature for course. theoretical and practical approach. “
Lean Six Sigma Black Belt
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Tammineedi Nirmala Devi
18/07/2021
Good Concepts Delivered; More Field-Specific Examples Desired
“Overall, the concept delivered is good, but as I am in construction management, I expected more examples relevant to my field. However, the crew is a mix of various fields, and the overall delivery and experience are fine.”
Lean Six Sigma Green Belt
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Well-narrated sessions simplified new concepts
“Sessions were well narrated, making it easy to understand new topics and concepts.”
Lean Six Sigma Black Belt
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Strengthen Six Sigma Basics: Highly Recommended Course
“A great course to go for. It will literally strengthen the basic ideas and concepts of Six Sigma, which I feel is really important for understanding the DMAIC methodology. A must-try and recommended course to every new professional in Corporate. Big shoutout to Raman sir for doubt clarification and examples. Thank you, Benchmark, for a wonderful experience.”
Lean Six Sigma Green Belt
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Effective session with helpful, available trainer.
“Very nice session, the trainer was always available for help and clarifies all doubts in detail. I appreciate the support provided.”
Lean Six Sigma Green Belt
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Sivakumar M
18/07/2021
DGM, Agility logistics
Session’s Clarity Aided Understanding of New Topics
“The session was well narrated and it was easy understanding the new topics”
Lean Six Sigma Black Belt
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MANISH KUMAR
12/07/2021
Production System Lead, Bayer
Trainer Extended Session for Deeper Understanding
“The session was good as the trainer- The Trainer was not looking for finishing the session rather extended a day to go deeper and make the participants understand everything. Benchmark session was not the first time for me with very good faculty support every time.”
Hoshin Kanri Practitioner
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Abilash Mohandas
12/07/2021
Head- Lean Operational Excellence, Bank Dhofar
Valuable Knowledge and Techniques via Assignment
“The course provided valuable knowledge and application of techniques through the course assignment.”
Hoshin Kanri Practitioner