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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Holistic Green Belt Training with the trainer’s Guidance
“The Green Belt training program was holistic, and I was able to grasp all the teachings well, thanks to the trainer’s guidance.”
Lean Six Sigma Green Belt
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Grateful to VK for MBB competencies guidance
Thank you so much VK sir for guiding and mentoring us through all the 9 competencies of MBB. These are very valuable and crucial competencies one must upgrade to solve critical business problems and achieve profitable growth for the organization.
Business Excellence Master Black Belt
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Pankaj Goswami
19/07/2021
Manager, Ugam
Great concept for implementing goals effectively
“Great concept to implement goals with well defined methodologies”
Hoshin Kanri Practitioner
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Sandhya Venu
19/07/2021
EY
Well-Laid-Out Program for Senior Leaders
“Thank you VK for a program laid out very well for the benefit of senior leaders. Not being the regular LSS MBB, but a business excellence one, this is more relevant for different industries and helping quality and business professionals to go back and implement the learnings in their industries and sectors.
Business Excellence Master Black Belt
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Engaging and Informative Lean Learning Experience
“It’s overall a wonderful experience by learning concepts of Lean. Nice explanation by faculty. The sessions were engaging and informative.”
Lean Six Sigma Green Belt
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Gained Confidence in Concepts; Great Learning Journey with Supportive Team
“As a quality associate, I’m a part of the process excellence team in HCL and aware of the terminologies, but after this session, I’m much more confident with the concept part of it. It was a great learning journey. Thanks, Mayank and the whole team for the wonderful support and guidance. Hopefully, we’ll be in touch soon to continue my learning journey with Benchmark. Thank you.”
Lean Six Sigma Green Belt
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Interactive Live Sessions with Individual Attention and Effective Communication
“The trainings were giving individual attention, and the live session was very interactive. I loved the way the communication was handled by the team.”
Lean Six Sigma Green Belt
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Course Points Well Detailed and Doubts Clarified
“Each and every point of this course was well detailed, and each doubt was taken seriously and clarified. I am very satisfied with Benchmark Six Sigma, the course content, and the trainer Mr. V. Raman.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt