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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Outstanding Trainer Made Sessions Enjoyable
“I really enjoyed the sessions throughout. The trainer is outstanding in delivering the concepts.”
Lean Six Sigma Green Belt
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Sessions Exceeded Expectations; Very Informative
“Sessions were very interesting and informative. I gained more knowledge than expected.”
Lean Six Sigma Green Belt
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Experienced trainer explained topics well
“The trainer is very experienced and explains each topic well with examples. Management for the course is also very good.”
Lean Six Sigma Green Belt
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Good experience; mentor addressed concerns effectively
“It was a good experience. Thanks to our mentor Raman for addressing all our concerns and explaining green belt six sigma concepts well.”
Lean Six Sigma Green Belt
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Grateful for VK Sir; MBB Course Added Value
Thank you VK Sir for your guidance and support, this MBB course had 7 competencies, each one was unique and were power packed with examples and demonstration. I enjoyed my learning with all examples, team exercises and industry-wise case study. It’s a value add to my knowledge and career growth.
Business Excellence Master Black Belt
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Creativity and Innovation Training Changes Perspective.
“Creativity and Innovation Practitioner session helps me to think differently. My previous thought was that we could not teach others in the title “Creativity and Innovation”. We have a methodology to learn the title. This is amazing. TRIZ metric excel is fantastic. Thank you! esp. VK.”
Creativity and Innovation Practitioner
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VINOD JEBA AZIR
09/08/2021
Senior Process Improvement Analyst, Gulf Aluminium Rolling Mill
Learned Innovative Tool Through Effective Sessions; Kudos to VK for Teaching Skills
“A very useful and innovative tool learnt through effective and interactive sessions. Enjoyed contributions from the team bringing new perspectives. Kudos to the mentor VK for his patience and teaching skills. Time to put the tool to use.”
Creativity and Innovation Practitioner
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Triz Exceeds Brainstorming, Broadens Insight Scope.
“The tool Triz is far better than brainstorming. It gives a lot of insight and opens the mind to large scope.”
Creativity and Innovation Practitioner