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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Grateful for RPA session by VK Sir.
“Heard a lot about RPA and really grateful to have had that session conducted by VK Sir wonderfully.”
Strategic RPA Practitioner
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RPA Program Conducted by VK Was Outstanding
“Evaluate the use of Continuous Improvement professionals in various automation related roles that RPA creates. Get a grasp of key concepts and terms used in RPA. Get hands-on practice by building bots on the UiPath community edition. Get hands-on knowledge of Best practices which could be used during the development of RPA in our Orga. Interesting and in trend nowadays in the Business and will try to maximize.”
Strategic RPA Practitioner
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Insightful RPA training with Ui Path exercises
“This course was a great insight into how RPA can be done using Ui Path. Working on 2 such exercises was exciting.”
Strategic RPA Practitioner
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Dharanesh Mysore
08/05/2022
Senior Analyst, AstraZeneca
Session: Balanced theory and practical, engaging exercises.
“The session was overall very nice, providing a good balance between theory and practical application. The content was well-structured and easy to follow, with plenty of real-world examples to illustrate the concepts. The exercises were particularly helpful in reinforcing the learning and making the material more engaging.”
Strategic RPA Practitioner
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Nancy Rani A
08/05/2022
Assistant Manager – Customer Support, Versa Drives Private Limited
Best place to master Lean Six Sigma
“Best place to learn Lean Six Sigma, offering a comprehensive and supportive environment for mastering the concepts and techniques.”
Lean Six Sigma Green Belt
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Exceptional Presentation Flow and Tool Explanations
“The delivery and flow of presentation were exceptional, with clear explanations of tool usage and linkages between concepts.”
Lean Six Sigma Black Belt
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Interactive TRIZ session helps resolve contradictions.
“Quite a good session and interactive too. TRIZ approach is gonna help me & of course organizations where there are contradictions and a need trade-off between objectives. VK Sir is always good to make things clear and understandable.”
Creativity and Innovation Practitioner
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TRIZ Helps Solve Business Problems Efficiently
“TRIZ will really help us to resolve our business problems in more effective and efficient manner. The theory of inventive problem solving called TRIZ in the Russian Language; is always helpful to find out the best possible solutions in a shorter duration.”
Creativity and Innovation Practitioner