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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Helpful Workshop for Process Improvement
“The workshop was really helpful in terms of productive thinking in various process improvement areas.”
Lean Practitioner and Lean Guide
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Informative Session; Trainer Answered Queries
“Very good informative session. The trainer was very polite and answered our queries. This will definitely help in our daily operations.”
Lean Practitioner and Lean Guide
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Relatable Lean Training by Vishwadeep Khatri
“The lean practitioner training was a very relatable one. The way Vishwadeep Khatri took the training was very interesting, understandable, and simple. I have a large takeaway from this.”
Lean Practitioner and Lean Guide
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Excellent Teaching with Relatable Examples
“V K was excellent and explained the entire content with relatable examples. I liked his way of teaching very much. He is welcoming and encourages participants to ask questions.”
Lean Practitioner and Lean Guide
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Training Helps Eliminate Wastage and Plan Better
“This training really helps to get ideas on how to eliminate wastage and to create a better work plan.”
Lean Practitioner and Lean Guide
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Deeper Understanding of Lean Concepts
“Even though I have heard these terms, never had a good understanding of LEAN. This training helps to get a deeper knowledge on terms and calculations.”
Lean Practitioner and Lean Guide
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Highly Informative and Value-Added Lean Session
“It would be much better if there were a few more stars to rate my feedback as it was much more informative & value-added session for me. It really helped me to learn and get the basics of Lean Practicing.”
Lean Practitioner and Lean Guide
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Pankaj Kumar Singh
23/10/2022
Apar industries participant
Training Enhanced Skills and Professional Growth
“Overall training was too good. The training sessions were exceptionally beneficial, offering valuable insights and practical skills. The high quality of the training contributed significantly to my professional development and growth.”
Lean Six Sigma Green Belt