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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Specific Learnings and Techniques from Mr. VK
“Special thanks to Mr. VK for giving such specific learnings, methodologies, tools & techniques, and especially 5X & T/5 techniques. Also thanks to the Benchmark Six Sigma team for supporting me during the whole course. MBB from Benchmark Six Sigma is really one of the best experiences and courses.”
Business Excellence Master Black Belt
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LPLG Program Helpful for Waste Elimination
“The program LPLG is very helpful for waste elimination. The training was very nice and informative. It was great learning from Mr. VK.”
Lean Practitioner and Lean Guide
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Jayesh Dalvi
07/11/2022
Sr. Manager – Quality & Operational Excellence, WhiteHat Jr
Excellent faculty; thorough explanations with examples
“Excellent training faculty. The topics were taught with ease with a thorough explanation of concepts with real-life examples.”
Lean Practitioner and Lean Guide
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Comprehensive Coverage of Subject Matter Provided
“The course provided comprehensive coverage of the subject matter.”
Lean Six Sigma Black Belt
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Very Good Training Material and Knowledgeable Trainers; Easy to Understand Workshop
“Training material and trainers both are very good. Very knlowedegable and easy to understand workshop, Thank you once again”
Lean Six Sigma Black Belt
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Benchmark’s Methods Instill Confidence in Practical Application
” Benchmark has a good grip on the course content, teaching methods which give a learner confidence to implement their learnings practically. “
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Excellent Presentation and Clear Doubt Resolution
“The training materials and the flow of training is excellent. Thanks to Mr. Venugopal sir for his excellent presentation & he clears the doubts then and there with clear examples. Its very useful for me to learn, implement at my workplace and sure will do my best. I am very much excited to do further courses. “
Lean Six Sigma Black Belt
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Well-Planned Course with Module Linkage
“Overall a good course, linkage between modules was excellent.”
Lean Six Sigma Green Belt