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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Awesome Training Learned a Lot from Basics
“The training was awesome. I learned a lot from the basic level.”
Lean Six Sigma Green Belt
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Lakshmikanth Raman
09/08/2022
Delivery Assurance Manager-Quality & Process, NTT Data Global Delivery Services
VK Explained Concepts Well; Helpful for Projects
“VK was explaining the concepts well. It is really helpful to use it while working on projects. Thank you.”
Design Thinking Practitioner
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Chirag Tanna
09/08/2022
Operation Manager, Ugam
Useful for transition and transformation roles
“This is very useful for my current role of transition and transformation”
Design Thinking Practitioner
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Mbaye YADE
09/08/2022
Production Director, SENICO
Advanced Problem-Solving Achieved Through Interactive Training
“Very good training, lots of interaction and real examples. We have reached an advanced level of addressing and solving problems. Thanks to VK, for the good design of the training, the mastery and the way of transmitting it so fluid and simple. I’m ready to launch the “Chocolate Stick””
Design Thinking Practitioner
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Sahil Anand
09/08/2022
Quality Controller, TRC
Excellent session; design thinking tools learned
“Design thinking has been an eye-opener, an Excellent session and learned a number of tools to practice design thinking.”
Design Thinking Practitioner
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Rohit Chaudhary
09/08/2022
Senior Manager, Business Transformation, Accenture
Tools for Developing Innovative Solutions and Products
“Great set of tools to leverage if one is into innovative solutions and has to develop a new service or product.”
Design Thinking Practitioner
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Mohan P B
09/08/2022
Senior Director – Governance, CMA CGM
Interesting Subject Made Better by Faculty
“The interesting subject was made even better by the Faculty. Useful for all professionals especially in all roles, especially in CI Domain.”
Design Thinking Practitioner