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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Mr. Khatri: Engaging and Encouraging Educator
“Mr. Khatri was excellent and explained the entire content with relatable examples. I liked his way of teaching very much. He is welcoming and encourages participants to ask questions.”
Lean Practitioner and Lean Guide
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Gopu Nair
04/09/2022
Quality Control Manager, Link Intime India
Concepts and Principles of Lean Management Explained
“The session covered and explained the concept & working principles of Lean management. VK’s techniques of explaining principles with real-world examples help grasp the knowledge better.”
Lean Practitioner and Lean Guide
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Comprehensive Program with Valuable Insights and Practical Knowledge
“The entire program was indeed wonderful, offering a comprehensive and enriching learning experience. It provided valuable insights and practical knowledge that will undoubtedly benefit me in various aspects of my personal and professional life.”
Lean Six Sigma Green Belt
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Sonia
28/08/2022
RPA BUSINESS ANALYST, NatWest Group
Great Training; Topics Clear with Practical Examples
“It was a great training by Mayank. Every topic was made clear with practical examples, and the sessions were very interactive.”
Lean Six Sigma Green Belt
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Aniket Shah
28/08/2022
Process Specialist, Cognizant
Trainer Provided Relatable Examples
“The trainer has excellent knowledge of Six Sigma and provided relatable examples.”
Lean Six Sigma Green Belt
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Darpan Behl
28/08/2022
Sr. Production Executive, Nestle
Strongly Recommended; Focus on Effective Tools
“Strongly recommended. Course module not only focus on the methodology but also emphasizes on the independent tools which are highly effective to handle the routine problems that we often face in organisation. “
Lean Six Sigma Black Belt
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Amazing Sessions with Practical Interactive Examples
“Hi, my name is Meenakshi. Thank you all for your guidance. The sessions were amazing, and I appreciate the practical examples and interactive sessions.”
Lean Six Sigma Green Belt
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Useful content aids daily process improvements.
“The content is helpful, and I can apply it in my day-to-day work for process improvements.”
Lean Six Sigma Green Belt