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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Praveen Kumar
27/03/2022
DGM – Business Excellence, Mahindra Electric Mobility Limited
Well-Structured BB Program with Many Examples
“BB program is very well structured program covering all the tool and technique to solve the higher level problem. Lots of example were discussed during the class. The best part of this course is that , it is planned over 5 weeks and we get lots of time to internalize the concepts . Our trainer was very well experienced and knowledgeable and he will be clear all our doubts during the session “
Lean Six Sigma Black Belt
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Dharanesh Mysore
21/03/2022
Senior Analyst, AstraZeneca
Effective Training Enhances Future Project Readiness
“Interesting and Great training, I feel better equipped for future projects”
Design Thinking Practitioner
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Sohan Mirajkar
21/03/2022
Senior Process Manager, eClerx
Excellent Session
“It was an Excellent session.”
Design Thinking Practitioner
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Eleni Bolpasi
21/03/2022
Knowledge, Center Champion and Supplier Relationship Manager, Kellogs
Course Delivered with Practical Examples and Cases
“Excellent delivery of the course with practical examples and case studies that the teams could work in.”
Design Thinking Practitioner
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Santhosh BK
21/03/2022
Manager – Delivery Excellence, MPhasis
Excellent Session with Apt and Varied Examples
“Excellent session with lots of activities. Very interesting since the examples were apt and varied. Course material is concise.”
Design Thinking Practitioner
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Guruvammal Namasivayam
21/03/2022
Senior Delivery Manager Business excellence, Guardian India
Crisp and Engaging Workshop on DT Tools Applicable to Real-Time Scenarios
“A crisp and engaging workshop covers all important tools of DT, it’s more relevant and easy for applying the concepts to real-time scenarios.”
Design Thinking Practitioner
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Manish Manjhi
21/03/2022
Senior Manager, Protiviti
Session Included Team Activities and Design Thinking
“The session is composed of lots of activities with a team which gives you a taste of design thinking.”
Design Thinking Practitioner
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Yashvant Sawant
21/03/2022
Qc Officer, Colorcon Asia
Great Learning Experience
“A Great Learning Experience”
Design Thinking Practitioner