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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Pratim Mukherjee
22/04/2022
Shell
Introduced to New Design Thinking Tools; Gained Broad Overview
“Got introduced to a number of new DT tools, Got a good broad overview”
Design Thinking Practitioner
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Mark Bagasala
22/04/2022
Shell
Informative Training with Ready-to-Use Practical Tools
“Informative training and practical tools that are ready to use.”
Design Thinking Practitioner
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Excellent Insights into Manufacturing and Service
“Excellent insights of Manufacturing and Service – VSM with possible Kaizen built to make breakthrough improvements in the processes. Wideview of Kaizen, Kaikaku and Kakushin.”
Lean Practitioner and Lean Guide
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Broadened lean understanding with insightful problem-solving
“Lean as a concept was very light in six sigma certifications. This course broadened the horizon on lean and its implementation. It helped me understand the various tools and their implementations too. Cycle Time, Lead time, Takt Time, Throughout discussion and problem solving were insightful.”
Lean Practitioner and Lean Guide
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Dharanesh Mysore
18/04/2022
Senior Analyst, AstraZeneca
Detailed Concepts Explained with Engaging Simulation Game.
“Explained all concepts in detail along with examples. The simulation game activity was interesting.”
Lean Practitioner and Lean Guide
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Excellent Training on Lean Practitioner and Lean Guide Topics
“Vishwadeep Sir has provided excellent training on Lean Practitioner and Lean Guide certification topics.”
Lean Practitioner and Lean Guide
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Comprehensive lean concepts applied in industries
“Session covered application of all lean concepts in manufacturing as well as service industries. Thanks!!!”
Lean Practitioner and Lean Guide
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Recommend Benchmark for Professional, Knowledgeable Training
“Benchmark six sigma is one I would recommend for having good knowledge about the subject very professionally about courses offered.. Had a wonderful training. “
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt