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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Fantastic Trainer with Great Domain Command
“Fantastic trainer! He has great command on the domain! loved being a part of the session! “
Lean Six Sigma Green Belt
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Great Experience; Trainer’s Explanation Interactive
“I had a great experience. the course materials was informative as well as the explanation by the trainer Venugopal Raman was great and interactive.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Green Belt Six Sigma: Effective foundational training.
“The Green Belt Six sigma certification course is perfectly designed and helped me to understand various tools and techniques from scratch. Venugopal’s “
Lean Six Sigma Green Belt
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April Garcia
22/04/2022
Shell
Insightful Session Enhanced Understanding of Design Thinking
“Overall, the session was very insightful. We may have had to spend a lot of time but it’s all worth it. It gave me a better understanding of Design Thinking, a whole new approach with different tools and methods to be used. The pace was just pretty much good. “
Design Thinking Practitioner
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Harini UG
22/04/2022
Shell
Good Content with Interesting Explanations and Exercises
“Overall good content with Interesting explanation and exercises”
Design Thinking Practitioner
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Pratim Mukherjee
22/04/2022
Shell
Introduced to New Design Thinking Tools; Gained Broad Overview
“Got introduced to a number of new DT tools, Got a good broad overview”
Design Thinking Practitioner
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Mark Bagasala
22/04/2022
Shell
Informative Training with Ready-to-Use Practical Tools
“Informative training and practical tools that are ready to use.”
Design Thinking Practitioner
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Muniasamy Ganapathy Eswaran
22/04/2022
Shell
Well-Explained Concepts with Shared Materials
“Well moderated and explained with concepts, examples, and equivalently shared materials”
Design Thinking Practitioner