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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Interactive TRIZ session helps resolve contradictions.
“Quite a good session and interactive too. TRIZ approach is gonna help me & of course organizations where there are contradictions and a need trade-off between objectives. VK Sir is always good to make things clear and understandable.”
Creativity and Innovation Practitioner
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TRIZ Helps Solve Business Problems Efficiently
“TRIZ will really help us to resolve our business problems in more effective and efficient manner. The theory of inventive problem solving called TRIZ in the Russian Language; is always helpful to find out the best possible solutions in a shorter duration.”
Creativity and Innovation Practitioner
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Deeply structured problem-solving approach
“A very deeply structured approach to problem-solving that makes you think of the basic principles applied towards solutions.”
Creativity and Innovation Practitioner
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Dharanesh Mysore
02/05/2022
Senior Analyst, AstraZeneca
TRIZ model effectively enhances workplace ideation.
“TRIZ model of ideation is very effective & interesting to implement in the real work environment.”
Creativity and Innovation Practitioner
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Dr Pramod Managayil
02/05/2022
Professor, Muthoot institute of technology and science
Excellent Program with Innovative Tools and Real-Time Cases
“Mind blowing innovation tool, Excellent program. A good framework of the topics, Ample explanations and Real-time case studies.”
Creativity and Innovation Practitioner
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Sumekha Nair
01/05/2022
Group Manager Operations, WNS Global Services
Organized, interactive, and informative sessions
“The session was very organized, interactive and informative. Venu sir kept the session lively and answered all queries really well from the group without impacting the scheduled time. “
Lean Six Sigma Black Belt
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Valuable Training Enriched Understanding; Enjoyable Process
“Thanks so much for your very valuable training and sharing the wisdom, experience, and personable presentation by the trainer. It greatly enriched my understanding and made the learning process enjoyable.”
Lean Six Sigma Green Belt
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Great Learning Experience; Informative Sessions Beneficial
“It’s been a great learning experience so far with Benchmark. The training sessions have been highly informative and beneficial for my professional development.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt