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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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DEEPAK ARYA
15/06/2022
Central Operations Manager, Hero Housing Finance
Learned Better Issue Resolution Methods
“I learned better ways to resolve issues, with a focus on future vision and strategic thinking.”
Lean Six Sigma Green Belt
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PAULSAMY YADAV
15/06/2022
REGIONAL CREDIT MANAGER, Hero Housing Finance
Universal Application of Quality and Productivity
“The improvement in process quality and productivity can be applied universally, from personal life to the work environment.”
Lean Six Sigma Green Belt
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Pradeep Jena
15/06/2022
Senior Manager, Hero Housing Finance
Techniques Explained Relate to Current Work
“all the techniques were explained in a proper way which can be corelated current work”
Lean Six Sigma Green Belt
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Dinesh Sohal
15/06/2022
National Operations Manager, Hero Housing Finance
Interactive Session Enhanced by Relevant Examples
“The session on how to improve the existing process was enhanced by interactive discussions with relevant examples.”
Lean Six Sigma Green Belt
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Gargi Ray
15/06/2022
Zonal Credit Manager, Hero Housing Finance
Interactive and Fun-Filled Q&A Session
“The session was very interactive and the Q&A session was fun filled”
Lean Six Sigma Green Belt
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Aditya Jain
15/06/2022
National Product Manager – Partnership, Hero Housing Finance
Informative Session on Data-Driven Decision Making
“The session was informative and acted as a refresher into data driven decision making”
Lean Six Sigma Green Belt
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Gourav Pandey
15/06/2022
Sr. Central Operation Manager, Hero Housing Finance
Learned Correct Analysis Methods and Techniques
“I learned about the usage of different methods for correct analysis and outcomes, focusing on various techniques of analysis.”
Lean Six Sigma Green Belt
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SANJEEV KUMAR CHAUHAN
15/06/2022
SR. ASSOCIATE (IT), Hero Housing Finance
High-Quality, Interactive, Well-Explained Training
“High quality and interactive training and well explained topics.”
Lean Six Sigma Green Belt