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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Lavanya Madhura
04/12/2022
Delivery Excellence Manager, Tata Consultancy Services
Good Training; Learned Many Things to Develop Professional Career
“It was good and I learned a lot of things to develop our professional career.”
Lean Six Sigma Green Belt
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GULSHAN KUMAR,
04/12/2022
MANAGER, UCO Bank
VK Sir’s incomparable knowledge of agile techniques
“VK SIR’s knowledge of agile principles and skill with agile techniques seem incomparable. It will increase our versatility with many approaches to agile such as Scrum, Kanban, Lean, extreme programming (XP), and test-driven development (TDD) also..”
Agile Leadership Practitioner
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Well-Structured Modules Building Strong Foundation
“Very well-structured modules that combine with a robust, easy-to-understand delivery methodology towards creating a strong foundation for the next milestone – the Black Belt.”
Lean Six Sigma Green Belt
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Soji Sam
04/12/2022
Manager, Tata Communications
Great Learning; Must-Have Training for All Leaders
“Great learning and I would prefer this to be a must-have training for all leaders.”
Agile Leadership Practitioner
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Venkatramana Meindhikaar
04/12/2022
General Manager – Quality, Borosil Renewables
Wonderful Session on Agile Leadership Practitioner
“Thanks to VK Sir, for this wonderful session on Agile Leadership Practitioner. The Principles of Agile are interesting. Great to learn new tools and techniques like the cynofin framework, Trust Building, OKRs, CFRs, VUCA, Communicators, and Primary & Secondary Mechanisms. Making rules Vs Constraints”
Agile Leadership Practitioner
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Good and Useful Experience Providing Valuable Insights and Practical Knowledge
“Overall, it was a good and useful experience, providing valuable insights and practical knowledge that can be applied in various contexts.”
Lean Six Sigma Green Belt
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Overall, the course was good; material can be more elaborate
“Overall, the course was good, but the material can be more elaborate.”
Lean Six Sigma Green Belt
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Great Training with Excellent Modules and Practice Exercises
“Great training sessions, excellent modules, and materials with a lot of practice or exercises. Thanks a lot, benchmark six sigma team and VK for the fantastic well-articulated course. Overall great learning.
Business Excellence Master Black Belt