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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Mohan P B
09/08/2022
Senior Director – Governance, CMA CGM
Interesting Subject Made Better by Faculty
“The interesting subject was made even better by the Faculty. Useful for all professionals especially in all roles, especially in CI Domain.”
Design Thinking Practitioner
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Lakshmikanth Raman
09/08/2022
Delivery Assurance Manager-Quality & Process, NTT Data Global Delivery Services
VK Explained Concepts Well; Helpful for Projects
“VK was explaining the concepts well. It is really helpful to use it while working on projects. Thank you.”
Design Thinking Practitioner
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Excellent Training with Clear Explanations Exceeded Expectations
“The training was excellent and exceptionally easy to understand, providing clear explanations and valuable insights. It exceeded expectations and facilitated a thorough comprehension of the material.”
Lean Six Sigma Green Belt
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Green Belt Training Furthered Understanding of Operations
“The Green Belt Six Sigma training furthered my understanding of business operations and taught me how to undertake Lean Six Sigma projects in the future.”
Lean Six Sigma Green Belt
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Crisp, Focused Learning Simplifies Concept Comprehension
“The learning was crisp and to the point, making concepts easier to grasp.”
Lean Six Sigma Green Belt
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Souvik SIngh Rathore
07/08/2022
Research Scholar (NIT Jamshedpur), NIT Jamshedpur
Training Material Was Excellent Overall
“The overall feedback is that the training material was excellent.”
Lean Six Sigma Green Belt
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Dipti H Patel
07/08/2022
Divisional Manager, Ion Exchange (India)
Excellent Module and Faculty; Positive Work Approach
“Excellent module, Excellent faculty!!!! The program will be a positive approach to adopt in work projects.”
Design Thinking Practitioner
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Clear Introduction to Lean Six Sigma Concepts
“The trainer was articulate and made the content easy to understand, even for someone new to Lean Six Sigma.”
Lean Six Sigma Green Belt