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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Benchmark Six Sigma GB: Comprehensive Course with Expert Guidance
“Benchmark Six Sigma GB has an all-inclusive course with detailed material and examples. I had an amazing learning experience with LSS expert. Thank you for all the guidance.”
Lean Six Sigma Green Belt
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Preeta Karthik
14/08/2022
Deputy Manager-Customer Service, Computer Age Management Services (CAMS)
Clear Concepts by Trainer; Schedule Adjustment Suggested
“I am very happy with the trainer. He made the concepts very clear. However, the final session should be conducted at least a week before the exam, as two days before the exam is not sufficient for preparation. Apart from this, everything was good.”
Lean Six Sigma Green Belt
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Effective Exercises Relate to Real-Life Problems
“The great material and relevant exercises helped me relate to real-life problems effectively.”
Lean Six Sigma Green Belt
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Course Review: Informative, clear, encourages self-calculation.
“Very informative and descriptive course. It encourages a person to do self calculations. Lecture and the material available are all very well explained.”
Lean Six Sigma Black Belt
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Chirag Tanna
09/08/2022
Operation Manager, Ugam
Useful for transition and transformation roles
“This is very useful for my current role of transition and transformation”
Design Thinking Practitioner
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Mbaye YADE
09/08/2022
Production Director, SENICO
Advanced Problem-Solving Achieved Through Interactive Training
“Very good training, lots of interaction and real examples. We have reached an advanced level of addressing and solving problems. Thanks to VK, for the good design of the training, the mastery and the way of transmitting it so fluid and simple. I’m ready to launch the “Chocolate Stick””
Design Thinking Practitioner
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Sahil Anand
09/08/2022
Quality Controller, TRC
Excellent session; design thinking tools learned
“Design thinking has been an eye-opener, an Excellent session and learned a number of tools to practice design thinking.”
Design Thinking Practitioner
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Rohit Chaudhary
09/08/2022
Senior Manager, Business Transformation, Accenture
Tools for Developing Innovative Solutions and Products
“Great set of tools to leverage if one is into innovative solutions and has to develop a new service or product.”
Design Thinking Practitioner