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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Training Helps Eliminate Wastage and Plan Better
“This training really helps to get ideas on how to eliminate wastage and to create a better work plan.”
Lean Practitioner and Lean Guide
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Deeper Understanding of Lean Concepts
“Even though I have heard these terms, never had a good understanding of LEAN. This training helps to get a deeper knowledge on terms and calculations.”
Lean Practitioner and Lean Guide
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Highly Informative and Value-Added Lean Session
“It would be much better if there were a few more stars to rate my feedback as it was much more informative & value-added session for me. It really helped me to learn and get the basics of Lean Practicing.”
Lean Practitioner and Lean Guide
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Amazing Trainer with Outstanding Presentation
“The trainer was amazing and provided outstanding training. He has great knowledge on the topic as well and a great presentation.”
Lean Practitioner and Lean Guide
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Abhilash Damodaran
28/10/2022
Manager, Zellis
Useful Lean Training with Interactive Sessions
“Very useful and interesting 2 days session. Mr. Khatri gave good insight into the Lean training and kept the participants interacting. Really helpful training.”
Lean Practitioner and Lean Guide
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Vinay Raj V R
23/10/2022
Business Improvement Manager, Zellis
Fruitful Training with Lively Sessions
” The training and curriculum was very fruitful. Our trainner made the whole session very lively. Also made us participate via quiz and provide various set of examples to make us understand the need.The content was very comprehensive and our trainner made sure to cover all “
Lean Six Sigma Green Belt
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Positive Training Feedback, Eager for More Learning
“Very well structured training, Instructor was very knowledgeable and explained the concepts with very basic examples so they can be related well. Looking forward for further levels of learning with Benchmark team. “
Lean Six Sigma Green Belt
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Bijal Raja Pareek
23/10/2022
Team Leader Operations, Allstate India
Lean Six Sigma Training: Gained practical, effective skills.
“Attended Lean Six Sigma Training. I now have a variety of practical and effective skills thanks to this training that I may use to achieve my wonderful goals. Thank you trainer for making sure everyone grasped the instruction and for doing it so simply. “
Lean Six Sigma Green Belt