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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Manish Kumar
30/10/2022
Associate Manager, Vedanta
Excellent training; dedicated and heartfelt trainer
“Training was excellent and trainer was also dedicated in giving the sessions from the core of heart.”
Lean Six Sigma Black Belt
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Good Training; Learned New Things and Gained Clarity
” Training was good I have learnt many new things from it also got clarity on various aspects “
Lean Six Sigma Green Belt
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Wonderful Training with Excellent Content Quality
“The training was wonderful, the quality of the content was excellent. “
Lean Six Sigma Black Belt
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Insightful, Understandable Sessions with New Terms
” Overall the sessions were insightful with relevant examples. easy to understand the concepts. Learnt many new terms. “
Lean Six Sigma Green Belt
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Excellent Teaching with Relatable Examples
“V K was excellent and explained the entire content with relatable examples. I liked his way of teaching very much. He is welcoming and encourages participants to ask questions.”
Lean Practitioner and Lean Guide
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Training Helps Eliminate Wastage and Plan Better
“This training really helps to get ideas on how to eliminate wastage and to create a better work plan.”
Lean Practitioner and Lean Guide
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Deeper Understanding of Lean Concepts
“Even though I have heard these terms, never had a good understanding of LEAN. This training helps to get a deeper knowledge on terms and calculations.”
Lean Practitioner and Lean Guide
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Highly Informative and Value-Added Lean Session
“It would be much better if there were a few more stars to rate my feedback as it was much more informative & value-added session for me. It really helped me to learn and get the basics of Lean Practicing.”
Lean Practitioner and Lean Guide