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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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LSSGB and LSSBB Training Added Value
“Completing the LSSGB and LSSBB training with Benchmark Six Sigma has added value to my knowledge about six sigma and enabled correct understanding of related concepts which i can apply to real life projects and my core deliverables. Thank you Benchmark Team.”
Lean Six Sigma Black Belt
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Efficient and Manpower-Saving Tool
A highly useful and intuitive tool that significantly reduces manpower effort while enhancing efficiency.
Strategic RPA Practitioner
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Strategic RPA Program Made Learning RPA Accessible with Real-Time Examples
“I did not think I will ever learn RPA myself while joining the Strategic RPA program conducted by Benchmark Six Sigma. Easily explained with real-time examples.”
Strategic RPA Practitioner
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Great learning; clear, crisp content delivery
“Great learning experience. The trainer delivered the content crisply and with clarity.”
Lean Six Sigma Green Belt
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Kush Singh
27/11/2022
MANAGER OPERATIONS, Societe Generale
Black Belt Training Provided New Perspective
“Post the Black Belt training I feel I have got a new pair of lenses to look at everything around differently, it seems that the true meaning of continuous improvement is to never be satisfied with the current achievement … keep digging the causes, eliminate the waste and continue to improve !! “
Lean Six Sigma Black Belt
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Gulshan Kumar
27/11/2022
Manager, UCO Bank
VK’s pedagogy addresses RPA in HR and GBS
“The Pedagogy by V K Sir presents a series of dilemmas facing senior executives thinking through the potential application of robotic process automation (RPA) into a human resource (HR) function and global business service (GBS) operations.”
Strategic RPA Practitioner
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Excellent RPA Session Valuable for Automation Implementation
“The RPA practitioner session was excellent, executing Bots using simple programming is really valuable and has business benefits. Medicine/Pharmaceuticals currently lack automation in processes. We learn & will try to implement automation in Healthcare manufacturing units.”
Strategic RPA Practitioner
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Effective tools and real-time examples connected
“The tools used, doubt clarification, and the opportunity to practice and learn was effective and seamless. The best part about this course was connecting everything to a real-time example, which was intriguing and encouraging to learn more. Thank you!”
Lean Six Sigma Green Belt