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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Fantastic Trainer and Well-Structured Material Exceeded Expectations
” Trainer Feedback: I had a fantastic experience with our trainer! Their expertise was evident, and they made complex concepts feel approachable. I appreciated their interactive teaching style—always encouraging questions and discussions. If there’s one thing I’d suggest, it’s perhaps incorporating more real-world examples to reinforce the material. Course Material Feedback: The course material was well-structured and relevant. It covered all the necessary topics, and I found it easy to follow. The slides and handouts were helpful, especially when reviewing afterward. Overall Experience: In summary, the training session exceeded my expectations. I walked away with valuable insights, and I’m excited to apply what I’ve learned. Kudos to the trainer and the team behind the course material! “
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Kanhaiya Yadav
07/08/2024
Pernod Ricard India
Live Workshops Enhanced Strategy Deployment Understanding
“Understanding strategy deployment was enhanced by workshops conducted in a live environment with stimulating examples.”
Hoshin Kanri Practitioner
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Hariram
07/08/2024
Pernod Ricard India
Hands-On Tool Usage Improved Strategy Knowledge
“I gained good knowledge about strategy deployment across the organization through hands-on experience with tool usage.”
Hoshin Kanri Practitioner
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Madhav Kandekar
07/08/2024
Pernod Ricard India
Execution Excellence Linked to Core Strategy Emphasized
“Execution excellence linked to core strategy was emphasized, showcasing the connection between strategy and practical project execution.”
Hoshin Kanri Practitioner
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ANIL MATHEW DOMINIC
07/08/2024
Pernod Ricard India
Improved KPIs Using FRT and CRT Methodologies
“We explored improving organizational KPIs using Future Reality Tree (FRT) and Current Reality Tree (CRT) methodologies.”
Hoshin Kanri Practitioner
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Arun Lahare
07/08/2024
Pernod Ricard India
Cross-Functional Links Established via RCA and FRT/CRT
“Cross-functional links for deployment were established through RCA (Root Cause Analysis), identifying injections via CRT and FRT analysis for effective support.”
Hoshin Kanri Practitioner
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Swagat Mohanty
07/08/2024
Pernod Ricard India
Engaging Facilitation Clarified Objectives and Execution
“Clarity on objectives, strategies, tactics, and execution was achieved through engaging facilitation by the host.”
Hoshin Kanri Practitioner
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DEEPAK V
07/08/2024
Pernod Ricard India
Real Scenarios Enabled Ground-Level Deployment
“I learned to understand concepts and deploy them at ground level through real scenarios discussed during the course.”
Hoshin Kanri Practitioner