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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Effective Training; Suggest More Interactivity
“The training was effective and well-structured, providing valuable insights. While the content and delivery were commendable, a bit more interactivity could enhance engagement for an even more impactful experience. Overall, a solid 4 out of 5.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Grace Y Tang
24/12/2023
Operational Excellence Manager, Optum Global Solutions
VK’s In-Depth Knowledge Enhanced Understanding
“VK’s in-depth knowledge and clear communication significantly enhanced my understanding.”
AHP Practitioner
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Good Experience but Material Lacked Detail
“The experience was good. However, I felt some parts of the courses were not covered in detail in the course material. The additional depth would enhance understanding.”
Lean Six Sigma Green Belt
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Harishankar Ramamoorthy
24/12/2023
Associate Director, Tata Communications
Amazing Course on AHP with Deeper Insights into Decision-Making
“The course content and the way VK took us through the program are amazing as they gave deeper insights into how we can defend our decisions through AHP.”
AHP Practitioner
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Vignesh Muthu
24/12/2023
Operations Manager, Tata Communications
Eye-Opening AHP Session Provided Accurate Analytical Methods
“It is kind of an eye-opener session where we do a few analyses with assumptions, but the AHP session provides us the way to do it properly and as accurately as possible with all logic known.”
AHP Practitioner
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Viswanath Satyanarayana Nalli
24/12/2023
Program Manager, Amazon
Enrolling in AHP module was the best decision
“Best decision to Enroll with Benchmark Six Sigma for learning the AHP module and Kudos to Mr. Vishwadeep Khatri for leading the session with a simple and clear agenda.”
AHP Practitioner
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Excellent LSSBB Online Training Felt Like In-Person Class with Good Interaction
“I completed LSSBB training in Benchmark. Had an excellent experience with Benchmark Online classes. More like an in-person class. Good interaction and doubt clarification, proper planning on everyday sessions, and overall excellent course.”
Lean Six Sigma Black Belt
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Five-Week Module Built Confidence in DMAIC Implementation
“This comprehensive five-week module has given me the confidence of being able to implement DMAIC. The structured approach is highly effective.”
Lean Six Sigma Black Belt