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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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DEEPAK V
07/08/2024
Pernod Ricard India
Real Scenarios Enabled Ground-Level Deployment
“I learned to understand concepts and deploy them at ground level through real scenarios discussed during the course.”
Hoshin Kanri Practitioner
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Pamheiba Rajkumar
07/08/2024
Pernod Ricard India
Realistic Problem-Solving with Focused Implementation
“The course offered a more realistic approach to problem-solving, focusing on fewer elements for better implementation.”
Hoshin Kanri Practitioner
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Remi
07/08/2024
Pernod Ricard India
Beneficial Hoshin Kanri Learning with Practical Scenarios
“Learning about Hoshin Kanri for strategy deployment was beneficial; the execution of concepts was explained well alongside daily live scenarios.”
Hoshin Kanri Practitioner
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Soham Mukherji
07/08/2024
Pernod Ricard India
Insightful Overview of X Charts and Strategy Links
“The overview into X Charts and their links with HQ strategies was insightful, thanks to effective presentation and content.”
Hoshin Kanri Practitioner
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K.Senthilkumaran
07/08/2024
Pernod Ricard India
Catch Ball Method Practiced for KPI Improvement
“To improve organizational KPIs, we practiced the catch ball method for goal setting effectively.”
Hoshin Kanri Practitioner
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Kanhaiya Yadav
07/08/2024
Pernod Ricard India
Live Workshops Enhanced Strategy Deployment Understanding
“Understanding strategy deployment was enhanced by workshops conducted in a live environment with stimulating examples.”
Hoshin Kanri Practitioner
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Hariram
07/08/2024
Pernod Ricard India
Hands-On Tool Usage Improved Strategy Knowledge
“I gained good knowledge about strategy deployment across the organization through hands-on experience with tool usage.”
Hoshin Kanri Practitioner
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Madhav Kandekar
07/08/2024
Pernod Ricard India
Execution Excellence Linked to Core Strategy Emphasized
“Execution excellence linked to core strategy was emphasized, showcasing the connection between strategy and practical project execution.”
Hoshin Kanri Practitioner