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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Niyati Sarang Patel
06/09/2024
Pernod Ricard India
Simple Training Made Methodology Easy to Grasp
“There was a clear understanding of the topic and methodology, thanks to the simplicity in imparting training, which made it easy to grasp.”
Hoshin Kanri Practitioner
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Prasad Rajendra Bhalerao
06/09/2024
Pernod Ricard India
Gained Hoshin Kanri Insights; Linked Strategy to Milestones
“I gained insights into the Hoshin Kanri tool, linking strategy to project and breakthrough milestones; the design of the tool and flow of presentation with live examples were effective.”
Hoshin Kanri Practitioner
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Manish Singh
06/09/2024
Pernod Ricard India
Deep Dive into Strategy and Execution Techniques
“The course covered strategy build-up and execution techniques, emphasizing deep diving into strategy, goals, and execution processes for desired results.”
Hoshin Kanri Practitioner
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Swapnil Kulkarni
05/09/2024
Pernod Ricard India
Strategy Deployment Explained Simply with Hands-On Experience
“The concept and history of the strategy deployment process were explained simply, providing hands-on experience.”
Hoshin Kanri Practitioner
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Sharad Nagare
05/09/2024
Pernod Ricard India
Session Focused on SMART Objectives for Enhancement
“The session started with smart and measurable objectives, focusing on real requirements for business enhancement.”
Hoshin Kanri Practitioner
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kapil gill
05/09/2024
Pernod Ricard India
Well-Structured Content Taught Strategy Building
“I learned how to build a meaningful strategy through well-structured content.”
Hoshin Kanri Practitioner
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Exceptionally Good Trainer; Systematic Training
” Overall excellent training program. Everything starting from start to finish is well planned and very much systematic. My Trainer Mr Venugopal Sir is exceptionally good in terms of explaining the things. He has taught the entire training course in a very simple way. “
Lean Six Sigma Green Belt
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Venugopal’s Patient Teaching Made Learning Excellent
“Venugopal Raman sir is very pleasant and patience person. He will answer each and every doubt and explains in simple ways of giving examples of routine life. Excellent training session by Raman sir. And very good response from supriya guidance. Thank you Benchmark. “
Lean Six Sigma Green Belt