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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Excellent training; the trainer praised for expertise.
“Training was awesome. Trainer was very knowledgeable and able to solve all my queries. Expecting the same trainer for my black belt sessions too. Thank you!!! “
Lean Six Sigma Green Belt
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Exceptionally Professional and Organized Training Procedure
” The training procedure is truly exceptional, characterized by a high level of professionalism and organization. The content is thoughtfully designed, with each module presented in a clear and coherent manner that facilitates understanding. The execution of the training is carried out with the utmost adherence to standardized practices, ensuring consistency and quality throughout the learning experience. This meticulous approach not only enhances the effectiveness of the training but also instills confidence in participants, making it a highly valuable educational experience.”
Lean Six Sigma Green Belt
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Exceptionally Good Trainer; Systematic Training
” Overall excellent training program. Everything starting from start to finish is well planned and very much systematic. My Trainer Mr Venugopal Sir is exceptionally good in terms of explaining the things. He has taught the entire training course in a very simple way. “
Lean Six Sigma Green Belt
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himani rohilla
30/08/2024
Pernod Ricard India
Valuable Content and Tools Provided Practical Insights
“Insights gained from training included valuable content, digitalization displays, and editable sheets for practical use.”
Hoshin Kanri Practitioner
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Sudhir Kumar Kamboj
30/08/2024
Pernod Ricard India
3×3 Method Introduced Future-Ready Concepts
“The 3 by 3 method introduced future-ready tree concepts that were insightful for strategic planning.”
Hoshin Kanri Practitioner
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Pradip Parode
29/08/2024
Pernod Ricard India
Clear Flow Achieved Focus, Alignment, Engagement
“Focus, alignment, and engagement were achieved through clear flow and Miro presentations during the training sessions.”
Hoshin Kanri Practitioner
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Lakshmanan
29/08/2024
Pernod Ricard India
Strategies Focused on Causes and Actions Effectively
“Strategies for excellence were discussed with an approach focused on plotting causes and actions effectively.”
Hoshin Kanri Practitioner
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Parvesh Kumar
29/08/2024
Pernod Ricard India
Interactive Strategic Planning with CRP and FRP Tools
“Strategic planning using CRP (Current Reality Planning) and FRP (Future Reality Planning) tools demonstrated best practices in an interactive manner.”
Hoshin Kanri Practitioner