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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Vishvakumar A Kadam
16/01/2026
Engineer Maintenance, ACG Associated Capsules
Outstanding, Engaging Learning Experience
This was one of the best training sessions, where we learned many new concepts that can be applied in our daily work. Mr. VK is an excellent trainer who explained all terms very clearly and ensured active engagement of every trainee throughout the session.
Mistake Proofing Expert
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Navin Kumar
16/01/2026
Assistant Executive, ACG Associated Capsules
Engaging and Effective Training Session
VK is a good trainer, and I truly enjoyed this session. The concepts were explained clearly, making them easy to understand and resulting in a very effective learning experience.
Mistake Proofing Expert
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Irfan Sheikh
16/01/2026
Lead Operational Excellence, ACG Associated Capsules
Highly Experienced, Hands-On Trainer
VK is an exceptional trainer with over 25 years of experience in process improvement, Six Sigma methodologies, and mistake proofing. His hands-on training approach ensures active participation throughout the two-day session, making learners feel fully engaged and never left out.
Mistake Proofing Expert
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Mangesh Tembhre
16/01/2026
Offline Supervisor, ACG Associated Capsules
Good Learning Experience
The experience was good and provided useful learning. Overall, it was a positive and satisfactory session.
Mistake Proofing Expert
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Prakash Nayak
16/01/2026
Manager Operational Excellence, ACG Associated Capsules
Insightful Mistake-Proofing with Clear Solutions
The mistake-proofing session was very insightful and provided the right tools for developing effective solutions with great clarity. Sincere thanks to Sir Vishwadeep Khatri for the excellent guidance and impactful delivery.
Mistake Proofing Expert
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Rajesh Unnithan
16/01/2026
AM, ACG Associated Capsules
Informative and Insightful Session
The session was informative and insightful, providing valuable understanding and practical takeaways that enhanced the overall learning experience.
Mistake Proofing Expert
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Avinash Yadav
16/01/2026
Assistant Engineer, ACG Associated Capsules
Interesting and Insightful Learning Session
The training was very interesting and offered many new learnings. The session added valuable insights and made the overall learning experience engaging and rewarding.
Mistake Proofing Expert
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Harshal Joshi
16/01/2026
Manager Automation, ACG Associated Capsules
Engaging Workshop on Mistake Proofing
The workshop was interactive and engaging, enabling meaningful learning throughout. I gained a good understanding of mistake-proofing concepts and how to apply them effectively in real-world scenarios.
Mistake Proofing Expert