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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Anshul Chaudhry
Student, NMIMS Mumbai
Course Provides Tools to Manage Workplace Efficiently
“This course provides you with the right tools to efficiently manage your workplace and prepare for all contingencies.”
Lean Six Sigma Green Belt
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Satyanand Upadhyay
Deputy Manager, Axis Bank
Effective Session on Problem-Solving and Tools
“The session was highly interactive and I could easily relate to the practical problems. The way the topics were explained helped to understand the complex problems in a very systematic and easy manner. The understanding of statistical tools and their implementation was explained in very effective ways. Thanks a lot to trainer for giving such a great learning experience!”
Lean Six Sigma Green Belt
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Abhishek Krishna
Manager, NMW Internet Technology
Quality Tool Session Was Highly Informative
“The session on the Quality Tool was highly informative, contributing to a well-rounded learning experience.”
Lean Six Sigma Green Belt
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Anusha Vemuri
Specialist – Quality operations, Novartis
Hands-On Samples Helped Understand Applications
“The hands-on work samples provided were instrumental in helping me understand real-world applications.”
Lean Six Sigma Green Belt
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VASANTHAN.R
Manager, NSK Bearings Manufacturing India Limited
Excellent Teaching Blended Theory and Practice
“The teaching style was excellent, blending theory with practical exercises seamlessly and effectively.”
Lean Six Sigma Green Belt
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Rajesh Kumar
Team Developer, Bank of America
Concepts Shared in Simplest Way Possible
“The concepts were shared in the simplest way. This approach made it easy for me to understand and apply them.”
Lean Six Sigma Black Belt
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vivek charles D
Trans Quality Assurance senior associate, NTT Data Global Delivery Services
Instructor Clarified Complex Calculations Excellently
“The instructor’s ability to clarify complex calculations both manually and via Minitab exceeded my expectations, providing a deep understanding that I greatly appreciated.”
Lean Six Sigma Green Belt
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Mohit Raina
Manager, BC Management Services Private Limited
Trainer’s Attention to Detail Was Beneficial
“The trainer’s attention to detail and domain knowledge were very impressive and beneficial.”
Lean Six Sigma Green Belt