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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Ashish koul
Team Lead, Communication test design, inc
Positive Attitude and Pace Ensured Understanding
“I was impressed by the pace, examples, and the trainer’s positive attitude, which ensured thorough interaction and understanding.”
Lean Six Sigma Green Belt
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Prakash Chandrasekaran
Associate Manager – Human Resources, RR Donnelley
Solid Understanding of Statistical Concepts Gained
“I gained a solid understanding of basic statistical concepts and the process flow of Six Sigma, which was clearly explained.”
Lean Six Sigma Green Belt
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Sachin Rawat
Assistant Manager Operations, S K Group
Excellent and Very Informative Course
“Everything about the course was excellent and very informative.”
Lean Six Sigma Green Belt
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Ravindra Babu Devadiga
Assistant Manager, Concentrix
Appreciated Learning About Conducting Brainstorming Sessions
“I greatly appreciated learning about brainstorming sessions, including how to conduct them and the methodologies involved.”
Lean Six Sigma Green Belt
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Sheena V V
Manager, Reporting and Analytics, Conduent
Comprehensive Course with Clear Techniques and Interactive Session
“The course covered all techniques and methodologies with clarity, allowing me to understand in layman’s terms and apply them to daily business problems. It was an interactive session with a knowledgeable trainer, making it a great session for anyone starting their journey in quality and analysis.”
Lean Six Sigma Green Belt
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Ashish Sharma
Director, Saama
Well-Organized Sessions with Knowledgeable Trainer
“Good knowledge sharing, well organised sessions, focused content and knowledgeable trainer. Simplified delivery of complex topics.”
Lean Six Sigma Green Belt
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Harshita Dalal
Quality Evaluator, Convergys
Deeper Insights Gained Through Relatable Examples
“My goal was to gain deeper insights into Six Sigma to enhance quality. The trainers made it easy with relatable examples. It’s an excellent course supported by a remarkable team.”
Lean Six Sigma Green Belt
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Mallikarjun Ramadurg
Asst. Manager, Sandoz Private Limited (Novartis)
Process Variability Explained; More Examples Desired
“The clarity on process variability, including how to prepare charts and use statistical tools, was thoroughly explained, but more examples would make these concepts even clearer.”
Lean Six Sigma Green Belt