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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Pankaj Varshney
Assistant General Manager, RattanIndia Solar Limited
Exceptional Teaching Made Complex Subjects Accessible
“The quality of teaching was exceptional, making complex subjects accessible and engaging.”
Lean Six Sigma Green Belt
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GUNJAN KASHYAB
ADMINISTRATION MANAGER, cLoudUs Buiz Solution
Concepts Explained Thoroughly with Digestible Parts
“The concepts covered were explained thoroughly, with the trainer breaking down complex ideas into digestible parts, which was particularly useful for applying what I learned directly to my organization.”
Lean Six Sigma Green Belt
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Roopa Swaminathan
Team Lead – Operations, Relationship Science
Practice Projects Provided Clarity on Concepts
“I enrolled to apply Lean and Six Sigma techniques in real-world scenarios, and the practice projects and examples provided clarity on the concepts. The simplified explanations made them easily understandable, which I’m sure will translate to practical success.”
Lean Six Sigma Green Belt
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B.Prakash
Operations Manager, Repair & Return Technology ( India ) Private Limited
In-Depth Understanding of DMAIC Tools Beneficial
“Understanding all the DMAIC tools in depth was very beneficial. Knowing when and how to use each tool has improved my problem-solving skills.”
Lean Six Sigma Black Belt
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Bhavani Sankar S
Manager, Royal Bank of ScotLand
Statistical Tools Used Effectively for Root Cause Analysis
“The statistical tools for finding root causes were effectively used.”
Lean Six Sigma Green Belt
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S. Praveen Krishna
Manager-Quality, RR Donnelley
Excellent Facilities Enhanced Learning Experience
“The facilities provided were excellent, enhancing the overall learning experience.”
Lean Six Sigma Green Belt
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Tushar Vashist
Quality Evalutor, Convergys
Deeper Understanding Achieved with Excellent Course Environment
“My aim was to delve deeper into Six Sigma and understand the quality tools at a fundamental level. The course environment, including the hotel ambience and food, complemented the learning experience and met all my expectations.”
Lean Six Sigma Green Belt
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Pandiarajan Pitcha
Assistant Manager, Sanmina Corporation
Minitab Tools Enhanced Analytical Skills Significantly
“Using Minitab tools throughout the course significantly enhanced my analytical skills.”
Lean Six Sigma Green Belt