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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Krishna Nebandas Jagnani
02/05/2017
Manager, Biesse China
Excellent Instructor Provided Deep Understanding
“The instructor was excellent, making the training sessions highly engaging and informative. The clear explanations provided a deep understanding of the concepts.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
SASIKALA
02/05/2017
Quality Analyst, RNTBCI
Helpful Examples and Explanations Clarified Theory
“The examples and explanations given by Mr. Srinivasan were very helpful in understanding the theory. His teaching style made the complex concepts clear.”
Lean Six Sigma Black Belt
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ABHAY N DESAI
02/05/2017
Manager, United Arab Shipping Agency Company (I) Private Limited
Helpful examples; well-structured sessions facilitated understanding
“The examples provided during the training were very helpful. The sessions were well-structured and allowed for better understanding and application of the concepts.”
Lean Six Sigma Black Belt
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Anahita Mehrotra
30/04/2017
Process Excellence Lead, Capgemini
Beneficial Real-Life Examples Made Concepts Relatable
“The real-life examples included in the training were very beneficial. They made the theoretical concepts more relatable and easier to apply in practical situations.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Lata Sachin Devlekar
30/04/2017
Manager – Quality, Sutherland
Better Understanding Through Rational Examples; Best Learning Experience
“The training provided a better understanding of concepts through rational examples. It was one of the best learning experiences with a practical, knowledge-oriented course design.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
BHAINDARKAR LAUKIKA LAXMIKANT
30/04/2017
Sr. Quality Manager, Capgemini
Helpful Material with Clear Examples Provided
“The course material, along with examples for each concept, was very helpful. It provided a clear and detailed understanding of each topic covered in the training.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
RAKESH MOURYA
30/04/2017
Deputy Manager, The Times of India
Effective training with engaging practical approach
“The training’s pedagogy, structure, well-trained instructors, and practical mixture for understanding the concepts created a lively learning environment. It was a highly effective and engaging training session.”
Lean Six Sigma Black Belt
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Rakesh Anand Sharma
30/04/2017
Assistant Manager, Hexaware
Approachable Trainers Explained Topics Simply
“The trainers were approachable and explained complex topics in a simple manner. The examples provided were industry-specific and helped in applying the learnings to other industries.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt