Your cart is currently empty!
American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
-
Vivek M Dahake
30/04/2017
AGM, Mahindra Susten
Simple Teaching Made Learning Easy and Effective
“The simple way of teaching made the learning process very easy and effective. The approach used was straightforward and highly appreciated.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Kanwaljit Singh Bhambrah
30/04/2017
Lean Six Sigma E2E Improvement Manager, Atos India
Examples Simplified Concepts, Eased Learning Process
“The examples provided were excellent in simplifying tough concepts. This approach made the learning process much easier and more effective.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Prasad Vijay Ghadigaonkar
30/04/2017
OMS Advisor, DHL
Detailed DMAIC Steps Explained for Immersive Learning
“Each step of DMAIC was explained in detail, making it easy to understand and implement. The training was very immersive and provided in-depth learning on DMAIC.”
Lean Six Sigma Black Belt
-
Satishkumar Jain
30/04/2017
Global Technical Project Manager, Merck
Excellent Use of Tools; Hands-On Experience
“The utilization of tools in the training was excellent. The hands-on experience provided a thorough understanding of how to apply the tools effectively.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Karunakar S. Banjan
30/04/2017
AVP, Tata AIA Life Insurance Co. Limited.
Industry-Related Examples and Experienced Mentors Added Significant Value
“Most of the examples were related to industries, making them easy to understand and correlate with real-world scenarios. The mentors’ extensive experience in various industries added significant value.”
Lean Six Sigma Black Belt
-
RAMESH NALLURI
30/04/2017
MANAGER, Tata Motors
Useful concepts for project completion
“The concepts and techniques taught were very useful for taking a project to its final stage and handover. The sample examples related to different streams provided good cross-learning opportunities.”
Lean Six Sigma Black Belt
-
Aisha Pongadan
30/04/2017
Assistant Manager – Quality, Intelenet Global Services
Useful Self-Study Material Reinforced Learning
“The self-study material was very useful for reinforcing what we learned during the sessions. It allowed for independent review and a deeper grasp of the concepts.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Krishanu Mitra
30/04/2017
Vice President, Citibank
Informative Training Replicable in Industry
“The training was informative and could be replicated in the industry I belong to, like BPO. It provided practical insights that were directly applicable to my work.”
Lean Six Sigma Black Belt