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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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SASIKALA
02/05/2017
Quality Analyst, RNTBCI
Helpful Examples and Explanations Clarified Theory
“The examples and explanations given by Mr. Srinivasan were very helpful in understanding the theory. His teaching style made the complex concepts clear.”
Lean Six Sigma Black Belt
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Deepak Chandrasekar
02/05/2017
Manager – HR, Guardian India
Excellent Training with Knowledgeable and Technically Sound Faculty
“The training was excellent, and the faculty was very knowledgeable and technically sound. The subject matter expertise was clear and made the learning process very effective.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
A.Sangeetha
02/05/2017
Buiness Excellence Advisory- Associate Manager, Accenture
Enhance Training with Templates and Success Stories
The examples shared during the training spanned across various domains, helping us understand the concepts better. Including project templates and success stories would enhance the training further.
Lean Six Sigma Black Belt
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Jaiprakash Shankar
02/05/2017
Lead Delivery Analyst, IBM
Impressive Facilitator; Effective Session
“Facilitator Srinivasan was very impressive, and the overall training session was highly effective. I will definitely be referring many colleagues from my company to this training.”
Lean Six Sigma Black Belt
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Raja Ravivarman. I
02/05/2017
Lead Trainer, Omega Healthcare
Well-Organized Course and Exam Methods; Great Experience
“The course method and exam method were well-organized. I had a wonderful experience in this class.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Pankaj Srivastava
02/05/2017
Senior Manager, Tata Housing Limited
Beneficial practical examples and Minitab
“The practical examples, usage of Minitab, and problem-solving sessions were very beneficial. They enhanced my ability to apply the concepts in real-world scenarios.”
Lean Six Sigma Black Belt
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JOSEPH PALLITHAZATH VARGHESE
02/05/2017
Technical Integration Leader, IBM
Excellent Trainer; Course Needs More Time
“The experienced trainer was excellent but needed more days to complete the course. Six days was not enough to cover all the material thoroughly.”
Lean Six Sigma Black Belt
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D.Selvam
02/05/2017
Engineer, Mitsuba Sical India Limited
Instructor’s Patience and Delivery Commendable
“The patience and delivery of the instructor were commendable. This approach made complex concepts easier to grasp and retain.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt