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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Antara Shukla
23/07/2017
Program Manager, Kaivalya Education Foundation
Interactive Training Enhanced Engagement and Understanding
“The training was very interactive, enhancing engagement and understanding. The practical approach to teaching made the sessions enjoyable and effective.”
Lean Six Sigma Black Belt
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Divyam Kapuria
23/07/2017
Deputy Manager, GSK Consumer Healthcare
Comprehensive DOE Section in Highly Relevant BB Certification Program
“The DOE (Design of Experiments) section was very comprehensive and applicable to current industry practices. The Black Belt certification program by Benchmark is highly relevant and practical.”
Lean Six Sigma Black Belt
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Vipin Maheshwari
23/07/2017
Deputy Manager, Glaxo Smithkline Consumer Health care Limited
Highly Motivating Trainer Engaged Team Beautifully
“The trainer was highly motivating, and the team was engaged beautifully. The excellent course content and delivery, with hands-on experiential learning, made a significant impact.”
Lean Six Sigma Black Belt
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Rajesh Kumar Padhy
23/07/2017
Business Process Lead, Tata Consultancy Services
Focus on Control Phase; Best Instructor in My Eight-Year Journey
“The focus on the control phase was particularly useful. This was the best instructor I have come across in my eight years of journey.”
Lean Six Sigma Black Belt
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Anioushka Lomas
23/07/2017
Squadron Leader, Indian Air Force
Difficult Concepts Simplified by Benchmark
“Difficult concepts were made easy to understand. Benchmark truly sets the standard for Lean Six Sigma learners and practitioners.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Gaurav Kumar Kashyap
23/07/2017
Team Leader, Bank of America
Beneficial Hands-On Experience with Minitab
“The practical experience on Minitab and testing on data were very beneficial. This hands-on approach greatly enhanced my understanding and application of the tools.”
Lean Six Sigma Black Belt
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Vipan Sharma
23/07/2017
Team Leader, Bank of America
Top-Notch Course Content and Delivery Method
“The course content and delivery method were top-notch. This is the best training program on Six Sigma I have attended.”
Lean Six Sigma Black Belt
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Arun Sankaran
23/07/2017
Manager, Tata Consultancy Services
Relevant Data Made Concepts Easy to Grasp and Apply in Real World
“Concepts were taught with relevant data, making them easier to grasp and apply. This method ensured that the learning was practical and applicable to real-world scenarios.”
Lean Six Sigma Black Belt