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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Mrinal Kumar Saikia
23/07/2017
Manager, Intelenet Global Services
Excellent Content Delivery and Learning Exposure
“The content and delivery of the training were excellent. The great learning exposure was complemented by the high quality of delivery.”
Lean Six Sigma Black Belt
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Shambhavi Thakur
23/07/2017
Assistant Manager, Genpact
Excellent Trainer and Content Combined for Enhanced Learning Experience
“The trainer and the content provided were excellent. Their combined expertise greatly enhanced the learning experience.”
Lean Six Sigma Black Belt
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HARISH RAWAT
23/07/2017
ASSISTANT MANAGER – QUALITY ASSURANCE, Jindal Intellicom Private Limited
Effective Concept Clarification with Examples
“The clarification with examples to understand the concepts was very effective. This approach made the learning process straightforward and easy to follow.”
Lean Six Sigma Black Belt
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K V L Sahithi
18/06/2017
Team Leader, Standard Chartered Bank
Best Part Was Using Different Tools for Problem Identification
“The best part of the course was the use of different tools for identifying problems. This practical aspect was very useful in understanding and applying the concepts.”
Lean Six Sigma Black Belt
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Arnab Roy Chowdhury
18/06/2017
General Manager, emids Technologies
Extensive and Informative Content Covered Almost Every Sector
“The content covered in the training was extensive and informative. The case studies encompassed almost every sector, providing a broad understanding of the applications.”
Lean Six Sigma Black Belt
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Narayanamurthy Tadepalli
18/06/2017
Sr. Manager Operations, Sutherland
Beneficial Case Studies and Well-Explained Six Sigma Framework
“The case studies and examples used in the training were very beneficial. The approach and framework of the Six Sigma Black Belt were well articulated and explained in the course.”
Lean Six Sigma Black Belt
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ROSHNI PAL
18/06/2017
Sr Associate, Symantec Corporation
Friendly Trainer Created Positive Learning Environment
“The trainer was friendly and cooperative, which made the learning environment very positive. This training will definitely have a positive effect on my career and way of thinking, as I learned a lot about different domains via examples.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Karthik TN
18/06/2017
Senior Process Associate, Tata Consultancy Services
Relevant Topic Examples Made Concepts Relatable and Practical
“The topic examples provided were very relevant and helped in understanding the concepts better. They made the learning experience more relatable and practical.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt