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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Jais Chacko Alanickal
21/04/2019
Assistant Manager, Allianz India
Well-Coordinated Training: Timely, Structured, Understandable
“The timing, duration, content, and trainer were well-coordinated. The structure of the training was excellent, making it easy to follow and understand.”
Lean Six Sigma Black Belt
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Arnab Bardhan
21/04/2019
Process Manager, eClerx
Shared Practical Examples; Benchmark Best Institute for Black Belt
“Practical examples were shared along with their applications and the correct tools to carry out the analysis. Benchmark is the best training institute in the country for Black Belt.”
Lean Six Sigma Black Belt
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Uditi Sharma
21/04/2019
Manager, Fiserv India Private Limited
VK Sir Relates Theory to Practice for Highly Effective Learning
“The training material and the trainer were superb. VK Sir is an amazing faculty who relates theoretical concepts very well with practical aspects, making the learning experience highly effective.”
Lean Six Sigma Black Belt
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Goldi Sarkar
21/04/2019
Service Delivery Lead, UnitedHealth Group
DMAIC methodology versatile; Benchmark is right place
“The DMAIC methodology can be used anywhere, making it very versatile. Benchmark is the right place for Six Sigma certification.”
Lean Six Sigma Black Belt
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Kapil Anand
21/04/2019
Deputy Manager, Encore Capital Group
Nicely Structured Training Made Complex Topics Easier
“The training was nicely structured, making complex topics easier to grasp. Benchmark explains difficult concepts in a very simple manner.”
Lean Six Sigma Black Belt
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Milind A Phadke
21/04/2019
Business Consultant, Optum Global Solutions
Helpful Examples Showed How to Apply Six Sigma
“The examples used during the training were very helpful. They provided insights into how to apply Six Sigma methods within my organization effectively.”
Lean Six Sigma Black Belt
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Harvivek Kapur
21/04/2019
Instructor – Sales Enablement, Adobe
Effective Hands-On Practice Enhanced Learning Experience
“The training included lots of practice, which was very beneficial. This hands-on approach made the learning experience more effective.”
Lean Six Sigma Black Belt
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Prashant Sharma
21/04/2019
Manager, Trident Group
Cross-industry examples made concepts relatable
“The examples from cross-industries/businesses regarding the application of tools were very insightful. The simple way of explaining complex tools and techniques made it easy to relate to daily life activities.”
Lean Six Sigma Black Belt