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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Arunkumar AG
23/05/2019
Test Lead, Gain Credit
Quality Improvement Focus with Practical Examples
“The training focused on improving quality through appropriate criteria and measurement; it included practical examples and good presentations.”
Quality Certified Professional
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Avinash Kumar Upadhyay
23/05/2019
Senior Test Engineer, Gain Credit
Excellent Course Coverage and Delivery Methods
“Course coverage and explanation methods were excellent; the way of delivering training stood out positively.”
Quality Certified Professional
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Jayaseelan Rajakumar
23/05/2019
Associate Manager – HR, Gain Credit
Comprehensive Tools and Methods Emphasizing Quality
“Tools, methodology, and approaches to ensure quality were well covered; the course reached participants across different job functions and emphasized quality.”
Quality Certified Professional
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Vasudevan S
23/05/2019
Software Engineer, Gain Credit
Fishbone Diagram Usage Enhanced Quality Improvement
“I learned the usage of the Fishbone diagram, which helped me understand sigma levels and categorize our issues/projects properly to improve quality.”
Quality Certified Professional
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Prasanna Balaji M
23/05/2019
Test Engineer, Gain Credit
Effective Cause and Effect Group Activity
“The cause and effect group activity was effective.”
Quality Certified Professional
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Vignesh Ram B
23/05/2019
Senior Test Engineer, Gain Credit
Beneficial Group Activities
“Group activities were beneficial.”
Quality Certified Professional
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ANKIT KUMAR SAHU
23/05/2019
Senior Analyst, Gain Credit
Structured Framework Considers All Project Angles
“The structured framework enables consideration of all angles impacting a project and associated risks.”
Quality Certified Professional
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Kapil Anand
21/04/2019
Deputy Manager, Encore Capital Group
Nicely Structured Training Made Complex Topics Easier
“The training was nicely structured, making complex topics easier to grasp. Benchmark explains difficult concepts in a very simple manner.”
Lean Six Sigma Black Belt