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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Hrishikesh Joshi
16/06/2019
Project Manager, HDFC Bank
Well-Balanced Content and Duration with Comprehensive Coverage
“The content and duration of the course were very well-balanced. The structured approach ensured comprehensive coverage of all necessary topics.”
Lean Six Sigma Black Belt
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Satyanand Upadhyay
16/06/2019
Deputy Manager, Axis Securities Limited
Training: Valuable tools and practical insights provided.
“The tools and the analytical understanding of the tools were very beneficial. The training not only provided a better understanding but also gave insights into practical problem-solving.”
Lean Six Sigma Black Belt
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Vartika Kulshreshtha
16/06/2019
Manager, Blue Dart Express Limited
Effective Examples in Practical Training
“The training examples were very effective. Benchmark’s training is highly practical and beneficial.”
Lean Six Sigma Black Belt
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Nilesh Harishchandra Padale
16/06/2019
Team Manager, Capita India Private Limited
Good Content Provided Comprehensive Overview
“The overall content of the training was good. It provided a comprehensive overview of the subject matter.”
Lean Six Sigma Black Belt
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Prinal Pankajakshan
16/06/2019
Process Expert, Maersk
Teaching with Example Data Was Effective
“The teaching with example data was very effective. It helped in understanding the concepts better through practical applications.”
Lean Six Sigma Black Belt
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Ankit Kumar Jain
16/06/2019
Head Domestic Utility, Mahindra Susten
Measure Phase Was Particularly Insightful
“The measure phase of the training was particularly insightful. It provided a thorough understanding of this critical aspect of Six Sigma.”
Lean Six Sigma Black Belt
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Sarika Punglia
02/06/2019
Operations Lead, Google
Illustrative Practical Examples Linked Theory to Real-World Applications
“The practical examples were very illustrative. They helped in relating theoretical concepts to real-world applications.”
Lean Six Sigma Black Belt
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Deesha Rane
02/06/2019
Operation Excellence Specialist, Amazon
Informative Examples Enhanced Subject Matter Understanding
“The depth and examples provided were very informative. They enhanced my understanding of the subject matter.”
Lean Six Sigma Black Belt