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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Sarika Punglia
02/06/2019
Operations Lead, Google
Illustrative Practical Examples Linked Theory to Real-World Applications
“The practical examples were very illustrative. They helped in relating theoretical concepts to real-world applications.”
Lean Six Sigma Black Belt
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Deesha Rane
02/06/2019
Operation Excellence Specialist, Amazon
Informative Examples Enhanced Subject Matter Understanding
“The depth and examples provided were very informative. They enhanced my understanding of the subject matter.”
Lean Six Sigma Black Belt
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Bidisha Das
02/06/2019
Quality Manager, HCL
Practical Examples Enhanced Understanding of Concepts
“The content and practical examples helped in better understanding the concepts. These examples made the learning experience more effective.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Yamini Peta
02/06/2019
Team leader, AGS Health
Excellent Training by Srinivasan Sir.
“The training provided by Srinivasan Sir was excellent. He made us understand the concepts with live examples, and I am grateful for his instruction. The mentor’s training is very good.”
Lean Six Sigma Black Belt
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Srilakshmi Pananthala
02/06/2019
Sr. Manager Delivery Assurance, Trianz Holdings Private Limited
Practical examples and Minitab use aid implementation
“The approach of the training process, with more practical examples and the use of Minitab, was very good. This approach will be very helpful for implementing process improvements and saving costs for the organization.”
Lean Six Sigma Black Belt
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Vignesh Ram B
23/05/2019
Senior Test Engineer, Gain Credit
Beneficial Group Activities
“Group activities were beneficial.”
Quality Certified Professional
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ANKIT KUMAR SAHU
23/05/2019
Senior Analyst, Gain Credit
Structured Framework Considers All Project Angles
“The structured framework enables consideration of all angles impacting a project and associated risks.”
Quality Certified Professional
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Rakesh Kumar Yadav
23/05/2019
Senior Analyst I, Gain Credit
Simple Course Improves Benchmarks Everywhere
“The course was simple and easily explained, improving benchmarks for every project in every department. All good!”
Quality Certified Professional