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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Vartika Kulshreshtha
16/06/2019
Manager, Blue Dart Express Limited
Effective Examples in Practical Training
“The training examples were very effective. Benchmark’s training is highly practical and beneficial.”
Lean Six Sigma Black Belt
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Nilesh Harishchandra Padale
16/06/2019
Team Manager, Capita India Private Limited
Good Content Provided Comprehensive Overview
“The overall content of the training was good. It provided a comprehensive overview of the subject matter.”
Lean Six Sigma Black Belt
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Prinal Pankajakshan
16/06/2019
Process Expert, Maersk
Teaching with Example Data Was Effective
“The teaching with example data was very effective. It helped in understanding the concepts better through practical applications.”
Lean Six Sigma Black Belt
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Ankit Kumar Jain
16/06/2019
Head Domestic Utility, Mahindra Susten
Measure Phase Was Particularly Insightful
“The measure phase of the training was particularly insightful. It provided a thorough understanding of this critical aspect of Six Sigma.”
Lean Six Sigma Black Belt
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Mujahid Ghalib
16/06/2019
Manager Operations, CyberTech Systems and Software Limited
Helpful Examples and Patient Answers Made Session Engaging
“The examples and the trainer’s ability to answer questions patiently were very helpful. This was an amazing experience with Parag, who clarified every doubt and made the session engaging and fruitful. Thank you, Parag!”
Lean Six Sigma Black Belt
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Naman Joshi
16/06/2019
Engineer, Mahindra Susten
DOE Section Was Particularly Informative
“The DOE section of the training was particularly informative. The detailed explanations made it easy to grasp.”
Lean Six Sigma Black Belt
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Swati Malhotra
16/06/2019
Assistant Vice President, State Bank of India
Helpful Material, Training, and Examples Provided
“The material, training, and examples used were very helpful. They provided a comprehensive understanding of the concepts and their practical applications.”
Lean Six Sigma Black Belt
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Prashant Thakur
16/06/2019
Manager, Mahindra Susten
Useful New Tools for Improvement Introduced
“The new tools for improvement introduced during the training were very useful. They offered practical methods for enhancing processes.”
Lean Six Sigma Black Belt