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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
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Gunjan sharma
18/06/2019
Senior data analyst, Gain Credit
Content Explanation Was Well Done
“The explanation about the content was well done.”
Quality Certified Professional
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Shrey Datta
18/06/2019
Senior Analyst, Gain Credit
Basic Tools and Quality Understanding Covered
“Basic understanding of the tools and quality was covered.”
Quality Certified Professional
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Aditya Gaur
18/06/2019
Devops Engineer II, Gain Credit
Interactive Course with Real-Time Methodologies
“The course was very interactive, with methodologies compared to real-time examples; the instructor demonstrated strong knowledge of delivering quality outputs.”
Quality Certified Professional
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Tania Piplai
18/06/2019
Supervisor, GC
Useful Management Certification; Suggests Longer Course Duration
“Knowledge about management is useful certification for cooperative employees; course duration could be improved for better comprehension.”
Quality Certified Professional
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Avani Bajaj
18/06/2019
Senior Analytics Scientist, Gain Credit
Included Team Activities
“Team activities were present.”
Quality Certified Professional
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seema sharma ojha
18/06/2019
sup quality, Gain Credit
Interactive Session Tailored to Company’s Work
“The session was interactive and brief, with the instructor aware of the company’s work.”
Quality Certified Professional
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Saurabh Kumar
18/06/2019
Ánalytics scientist II, Gain Credit
Useful Management Knowledge for Project Evaluation
“Knowledge about management was useful for project evaluation.”
Quality Certified Professional
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Vartika Kulshreshtha
16/06/2019
Manager, Blue Dart Express Limited
Effective Examples in Practical Training
“The training examples were very effective. Benchmark’s training is highly practical and beneficial.”
Lean Six Sigma Black Belt