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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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RANGARAJAN V
07/07/2019
Senior Continuous Improvement Portfolio Lead, Shell
Apt Examples Aided Understanding of Applications
“The examples used during the training were very apt. They helped in understanding the practical application of the concepts.”
Lean Six Sigma Black Belt
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Vinodh Kumar CK
07/07/2019
Manager – Procurement, Sun TV Network Limited
Tutor’s Clear Explanation Greatly Enhanced Understanding
“The tutor’s explanation about the course was very clear and informative. This thorough explanation greatly enhanced my understanding.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Arvind MN
07/07/2019
Senior team lead / General Manager, Philips India
Precise Training Made Complex Concepts Easy
“The training was precise and to the point. This focus made it easier to grasp complex concepts quickly.”
Lean Six Sigma Black Belt
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SOCRATEES. C
07/07/2019
Manager, Magickwoods Exports Private Limited.
Define and Measure Phases Well Covered
“The define and measure phase was well covered. This phase provided a solid foundation for the rest of the training.”
Lean Six Sigma Black Belt
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Karthickeyan S
07/07/2019
Team Lead, IQ Back Office India Private Limited
Training Material and Examples Enriched Knowledge
“The material and examples provided in the training were very good. The training enriched my knowledge significantly.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Asha Ramachandra
07/07/2019
Sr. Service Quality Manager, Matrimony.com
Live Examples Made Concepts Understandable
“The live examples used to make the concept understandable were very effective. The training was excellent, with the instructor explaining concepts clearly for implementation in our projects.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Balaji
07/07/2019
Senior Manager, Daimler India
Complete and Comprehensive Training at Benchmark
“The training was complete and comprehensive. Benchmark is a good place to learn Six Sigma thoroughly.”
Lean Six Sigma Black Belt
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INDRANI PODDAR
07/07/2019
GENERAL MANAGER, Cognizant
Satisfactory Training Methodology and Presentation
“The methodology of training was very satisfactory. The presenter was very patient and explained everything very well, ensuring a thorough understanding.”
Lean Six Sigma Black Belt