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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Preeti Pandey
01/12/2019
Assistant Manager, Idemia
Concepts Clarified with Real-Life Examples
“The concepts were cleared with real-life examples, which was very effective. This practical approach made the learning more relevant and understandable.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Sumit Rana
01/12/2019
Assistant manager, Amber Enterprises India Limited
Training Examples Bridged Theory and Application.
“The practical-based examples used in the training were very informative. They helped bridge the gap between theory and application.”
Lean Six Sigma Black Belt
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Mukul Kandpal
01/12/2019
Assistant Manager, Tata Consultancy Services
Clear Concepts and Helpful Sample Papers Facilitated Understanding
“Making the concepts clear and providing sample papers on the website was very helpful. This support made understanding the material much easier.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Chandan Kumar Singh
01/12/2019
Executive Officer to Managing Director, JAMIPOL Limited
Insightful DOE Section; Faculty Clarified Doubts
“The Design of Experiments section was particularly insightful. The nicely designed program and experienced faculty helped clarify all doubts.”
Lean Six Sigma Black Belt
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V. Mahadevan
01/12/2019
Jr. Manager, MSN Laboratories Limited
Engaging Trainer with Good Knowledge Made Sessions Enjoyable
“The trainer had good knowledge and an interesting way of teaching. Their engaging style made the sessions more enjoyable and informative.”
Lean Six Sigma Black Belt
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Gurinder Jeet Singh
01/12/2019
Sr.Manager, HCL
Trainer’s Deep Knowledge Greatly Enhanced Learning Experience
“The deep knowledge of the trainer was very impressive. Their expertise greatly enhanced the learning experience.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Richard Dawes
01/12/2019
Asstiant Manager, Access Healthcare
Effective Knowledge Transfer: Clear Explanations, Practical Examples
The knowledge transfer was effective. The clear explanations and practical examples made the concepts easy to grasp.
Lean Six Sigma Black Belt
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Srikanth Bodapatla
01/12/2019
Senior Manager, Srinivasa Farms Private Limited
Concepts Taught with Practical Examples Were Very Helpful
“All the concepts were taught with practical examples, which was very helpful. This method made the learning process more engaging and understandable.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt