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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Sumit Rana
01/12/2019
Assistant manager, Amber Enterprises India Limited
Training Examples Bridged Theory and Application.
“The practical-based examples used in the training were very informative. They helped bridge the gap between theory and application.”
Lean Six Sigma Black Belt
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V. Mahadevan
01/12/2019
Jr. Manager, MSN Laboratories Limited
Engaging Trainer with Good Knowledge Made Sessions Enjoyable
“The trainer had good knowledge and an interesting way of teaching. Their engaging style made the sessions more enjoyable and informative.”
Lean Six Sigma Black Belt
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Gurinder Jeet Singh
01/12/2019
Sr.Manager, HCL
Trainer’s Deep Knowledge Greatly Enhanced Learning Experience
“The deep knowledge of the trainer was very impressive. Their expertise greatly enhanced the learning experience.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Richard Dawes
01/12/2019
Asstiant Manager, Access Healthcare
Effective Knowledge Transfer: Clear Explanations, Practical Examples
The knowledge transfer was effective. The clear explanations and practical examples made the concepts easy to grasp.
Lean Six Sigma Black Belt
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Lavina Tejas Vadam
10/11/2019
Deputy Manager, HDFC Life
Beneficial Exercise Studies with Great Study Materials
“The exercise studies were very beneficial. The study materials were really great and helpful.”
Lean Six Sigma Black Belt
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Guruprasad R
10/11/2019
Assitant Manager, Dixit Infotech Private Limited
Hypothesis Testing Challenges and DOE Were Engaging
“The hypothesis testing challenges and DOE were particularly engaging. The post-project guidance provided was very helpful.”
Lean Six Sigma Black Belt
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Akshay Garg
10/11/2019
Sr. Manager, Mahindra Susten
DOE Section Was Particularly Insightful
“The DOE section of the training was particularly insightful. It provided a thorough understanding of design of experiments.”
Lean Six Sigma Black Belt
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Anita Vijay Myana
10/11/2019
Project Manager, Virtusa Consulting
Excellent content, flow, and structure facilitated learning
“The content, flow, and structure of the program were excellent. This well-organized approach made the learning process very effective.”
Lean Six Sigma Black Belt