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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Shalini Kaushal
22/12/2019
Asst. Manager, RNTBCI
Topics Covered with Good Explanations; Worth the Knowledge
“All topics were covered with good explanations. It was really worth it, as we gained a lot of knowledge. Now we have to implement it.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Kothandapani
22/12/2019
Opration – Manager, Global Healthcare Billing Partners Private Limited
Training Included Examples and Ensured Understanding Before Progressing
“The training included a lot of examples and good knowledge gained regarding Black Belt courses. The instructor ensured everyone understood the knowledge before moving to the next chapter. We do not expect this from other institutes.”
Lean Six Sigma Black Belt
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Dheeraj Pavithran
22/12/2019
AVP, HSBC
Measuring and Analyzing Data Section Excellent
“The section on measuring and analyzing data was quite good in terms of the knowledge gained. The professional and top-class training delivery is highly recommended.”
Lean Six Sigma Black Belt
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Amey Sonawane
22/12/2019
Material Planner, Abbott Nutrition
Beneficial and Engaging Training Experience
The training was a very good learning experience. I found it very beneficial and engaging.
Lean Six Sigma Black Belt
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Gurinder Jeet Singh
01/12/2019
Sr.Manager, HCL
Trainer’s Deep Knowledge Greatly Enhanced Learning Experience
“The deep knowledge of the trainer was very impressive. Their expertise greatly enhanced the learning experience.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Richard Dawes
01/12/2019
Asstiant Manager, Access Healthcare
Effective Knowledge Transfer: Clear Explanations, Practical Examples
The knowledge transfer was effective. The clear explanations and practical examples made the concepts easy to grasp.
Lean Six Sigma Black Belt
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Srikanth Bodapatla
01/12/2019
Senior Manager, Srinivasa Farms Private Limited
Concepts Taught with Practical Examples Were Very Helpful
“All the concepts were taught with practical examples, which was very helpful. This method made the learning process more engaging and understandable.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
M.Seshalatha
01/12/2019
Manager Operations, Genpact
Friendly and Supportive Environment Enhanced Learning Experience
“The friendly environment during the training made the learning experience enjoyable. The supportive atmosphere was appreciated.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt