Streamlining Sales Contract Processes

A sales process optimization project aimed at reducing the contract signing time was undertaken at a leading insurance provider. By reducing the average time from 10 days to 2 days the insurance provider was able to increase the contract closure rate from 74% to 80%. Additional benefit in terms of cost savings per contract were INR 550. Key initiatives included assessing a suitable e-signature system, integrating it with existing CRM, redesigning the processes, and training the staff.